About

Freshservice is a cloud-based Information Technology Service Management (ITSM) platform that helps organizations streamline IT operations. It provides comprehensive asset-management capabilities for tracking and managing hardware, software, and other IT resources across enterprises.

Why You Should Integrate

Integrating with Freshservice will provide insight and additional context into your devices being managed by Freshservice.

How Does the Integration Work

This integration works by pulling information about devices using Freshservice's REST API.

This data is only used internally; we do not share it with any parties outside of Sevco. Refer to our privacy policy for details.

⚠️

If you haven't already, please review our instructions for configuring the integration before proceeding with the instructions below.

Configuration Options

No integration-specific configuration needed

External Documentation

Creating credentials

See platform documentation for details on Freshservice – Creating Credentials

Required Permissions

The account used must belong to an Agent in a Role that has the following permissions:

• Inventory: View Assets
• Administration: Configure Asset Management

Learn more about setting Role permissions

Contact Us

If you're having problems configuring an Integration, or if you've found something wrong in this document, please email us at [email protected].