ManageEngine ServiceDesk Plus

--EARLY PREVIEW--

About

ServiceDesk Plus provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime

Why You Should Integrate

Integrating with ServiceDesk Plus will track your organization's physical and virtual assets and their lifecycle details.

How Does the Integration Work

This integration pulls device objects from ServiceDesk Plus that meet the following criteria.

  • Last Updated is within the last 30 days

This data is only used internally; we do not share it with any parties outside of Sevco. Refer to our privacy policy for details.

Configuration

OAuth2

Will retrieve computer objects using Oauth2 authentication.

Note: Oauth2 will require re-authentication every 90 days, requiring you to edit and re-activate the source. Log in with your Microsoft credentials.

Configure the Data Center:

  1. There are 5 different domains for ManageEngine ServiceDesk Plus Cloud’s APIs, and you will have to use the one that is applicable to you.
FieldDescriptionExample
Data Center*The data center ServiceDesk Plus is being hosted in
us = United States
eu = "Europe"
in = India
cn = China
au = Australia
us
  1. Configure Name: OPTIONAL: You can give the configuration a name to provide an identifiable attribute of the configuration to delineate other similar configurations.

  2. Activate Config: To enable this configuration and begin pulling data select "Activate". If you wish to save the configuration to come back later to finish, select "Save Draft". This will save the configuration, but keep it disabled until Activated.

Source Documentation

Creating credentials

Use an existing ManagementEngine ServiceDesk account with admin permissions authorized to grant permissions defined in the Required Permissions section below.

Required Permissions

The OAuth authentication flow will ask the user to authorize Sevco access by requesting the following Assets Scopes permission.

  • SDPOnDemand.assets.READ

API Documentation

ManagementEngine ServiceDesk Plus API Documentation

Contact Us

If you're having problems integrating a source, or if you've found something wrong in this document, please email us at [email protected].

Tags: cloud, network