ManageEngine ServiceDesk Plus
--EARLY PREVIEW--
About
ServiceDesk Plus provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime
Why You Should Integrate
Integrating with ServiceDesk Plus will track your organization's physical and virtual assets and their lifecycle details.
How Does the Integration Work
This integration pulls device objects from ServiceDesk Plus that meet the following criteria.
- Last Updated is within the last 30 days
This data is only used internally; we do not share it with any parties outside of Sevco. Refer to our privacy policy for details.
Configuration
OAuth2
Will retrieve computer objects using Oauth2 authentication.
Note: Oauth2 will require re-authentication every 90 days, requiring you to edit and re-activate the source. Log in with your ManageEngine credentials.
Configure the Data Center:
- There are 5 different domains for ManageEngine ServiceDesk Plus Cloud’s APIs, and you will have to use the one that is applicable to you.
Field | Description | Example |
---|---|---|
Data Center * | The data center ServiceDesk Plus is being hosted inus = United Stateseu = "Europe"in = Indiacn = Chinaau = Australia | us |
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Configure Name: OPTIONAL: You can give the configuration a name to provide an identifiable attribute of the configuration to delineate other similar configurations.
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Activate Config: To enable this configuration and begin pulling data select "Activate". If you wish to save the configuration to come back later to finish, select "Save Draft". This will save the configuration, but keep it disabled until Activated.
Source Documentation
Creating credentials
Use an existing ManagementEngine ServiceDesk account with admin permissions authorized to grant permissions defined in the Required Permissions section below.
Required Permissions
The OAuth authentication flow will ask the user to authorize Sevco access by requesting the following Assets Scopes permission.
- SDPOnDemand.assets.READ
API Documentation
ManagementEngine ServiceDesk Plus API Documentation
Contact Us
If you're having problems integrating a source, or if you've found something wrong in this document, please email us at [email protected].
Tags: cloud, network
Updated 12 months ago