Overview

Freshservice is a cloud-based Information Technology Service Management (ITSM) platform that enables organizations to streamline IT operations and service delivery. It provides comprehensive asset-management capabilities for tracking and managing hardware, software, and other IT resources as well as a robust ticketing system for handling incidents, service requests, and support workflows.

Available Integrations

Product(s)	Supported Asset Type(s)	Integration Type
Freshservice	Devices	Source
Freshservice – Create Tickets	Devices	Action

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Please review the configuration instructions in the section below before setting up permissions for apps.

Configuration

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On-prem Runner Support
Freshservice includes a mix of integrations with some supporting on-prem runners and others not. Integrations that require an on-prem runner cannot share the same Access Schema as integrations that do not support on-prem runners. If you plan to configure both types of integrations, they should be configured seprately using different Access Schemas.

Install a runner: Follow our instructions to install a runner (optional)
Choose an Access Schema: A schema is a configuration template that defines a specific way to connect, authenticate, and interact with an external product. The following access schema is available:
- API Key: Authenticates using an API key generated in your Freshservice console
Configure the Access Schema

API Key

Field	Description	Example
`URL`*	The URL used to access your instance of Freshservice	`https://sevco.freshservice.com`
`Skip TLS Certificate Validation`	Check this box when using a self-signed TLS certificate to bypass certificate validation	n/a
`API Key`*	The API Key generated in your Freshservice console	`***********************`

Add an Integration: Select the integration(s) you'd like to add.

Configure General Information: OPTIONAL: You can use the following fields to provide additional information about your configuration.

Field	Description	Example
`Name (optional)`	Uniquely identifiable attribute of the configuration to delineate other similar configurations with the existing organization.	'DMZ network'
`Contact Person (optional)`	A placeholder to input a name or email address of a contact associated with the integration.	'Jane Doe'
`Link to Console (optional)`	A placeholder to input a link to the console of the product Sevco is integrating with for quick reference and access when configuring or editing the integration.	'www.product.com/devices'
`Email me about frequent errors`	Select this toggle to receive an email whenever an Integration has a ≥30% error rate in a 24-hour period.	n/a

Activate Config: To enable this configuration select "Activate".

External Documentation

Creating credentials

You will be asked to provide credentials that Sevco will use for the integrations. This link will take you through the steps for obtaining an API key to configure the Access Schema:

Required permissions

Click the links below for integration-specific permissions information.

Contact Us

If you're having problems configuring an integration, or if you've found something wrong in this document, please email us at [email protected].