sevco.io

Freshservice

About Freshservice

Cloud based ITSM software for your service desk with powerful automation tool to manage incidents, assets and more

Why You Should Integrate Freshservice

Retrieve asset data from Freshservice enabling visibility of those assets with other products in your enterprise.

The Data We Collect and How We Use It

The table below lists the fields we collect from Freshservice and how they map to the fields in our Sevco platform. This data is only used internally; we do not share it with any parties outside of Sevco. Refer to our privacy policy for details.

Freshservice Field

Sevco Field

ip_address

IPs

mac_address

MacAddresses

Name

Hostnames

hostname

Hostnames

serial_number

SerialNumber

Integrate Freshservice

  1. Add a source: Follow our instructions to add a Sevco source.

  2. Provide credentials: You'll be asked to provide source credentials that Sevco will use to connect to SOURCE:

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Parameter

Description

Where can I find it?

url

Example: https://<domain>.freshservice.com

Same URL used when logging into Freshservice console

api_key

Generated API Key from user's Profile

Follow instructions below

How to retrieve your API Key

Click on the top right icon and click Profile Settings

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Your API Key is underneath your profile icon

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Required Permissions

The Role of your Agent must have View Asset permissions under Inventory

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Also the Role of your Agent must have Configure Asset Management under Administration

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