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Cloud-only Support

This integration has cloud-only support. If you plan to configure this integration, any additional Freshservice integrations requiring on-prem runners will need to be configured seprately using a different access schema. See the Configuration instructions for details.

About

Freshservice is a cloud-based Information Technology Service Management (ITSM) platform that enables organizations to streamline IT operations and service delivery. It provides a robust ticketing system for handling incidents, service requests, and support workflows, allowing IT teams to efficiently track, prioritize, and resolve issues.

Why You Should Integrate

Integrating with Freshservice will allow you to send Sevco findings about your device assets back to your instance of Freshservice as an incident ticket.

How Does the Integration Work

When a user creates a Freshservice Ticket in Sevco, it is sent to their instance of Freshservice via its REST API. From there, Freshservice processes the data and generates a functional Ticket with the provided details.

This data is only used internally; we do not share it with any parties outside of Sevco. Refer to our privacy policy for details.

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If you haven't already, please review our instructions for configuring the integration before proceeding with the instructions below.

Configuration Options

No integration-specific configuration needed

External Documentation

Creating credentials

See platform documentation for details on Freshservice – Creating Credentials

Required Permissions

The account used must belong to an Agent in a Role that has permissions to Create Tickets.

Learn more about setting Role permissions

Contact Us

If you're having problems configuring an Integration, or if you've found something wrong in this document, please email us at [email protected].