Overview

Cherwell Service Management is a versatile IT service management platform focused on enhancing the operational aspects of IT services. It facilitates streamlined incident and change management, asset tracking, and service request handling. The platform's core objective is to boost efficiency and collaboration within IT teams, promoting effective service delivery and support.

Available Integrations

Product	Supported Asset Type(s)	Integration Type
Cherwell Service Management	Devices, Users	Source

⚠️
Please review the configuration instructions in the section below before setting up permissions for apps.

Configuration

Install a runner: Follow our instructions to install a runner if using an on-prem instance of Cherwell Service Management
Configure the Access Schema

Field	Description	Example
`URL`*	The base URL used to pull information.	`https://cherwell.company.org/CherwellAPI`
`Skip TLS Certification Validation`*	Skip certificates validation when using a certificate that is self-signed or unable to be validated through a proper certificate authority.	n/a
`Username`	The username format is Domain\username	Cherwell\sevcoUser
`Client ID`	The client ID generated in Cherwell Service Management	12ab34cd-a123-b456-c789-abcd1234efgh5678
`Password`	The password associated with the account you will be using.	`***********************`

Add an Integration: Select the integration(s) you'd like to add.
- Collect devices
- Collect users
Configure General Information: OPTIONAL: You can use the following fields to provide additional information about your configuration.

Field	Description	Example
`Name (optional)`	Uniquely identifiable attribute of the configuration to delineate other similar configurations with the existing organization.	`DMZ network`
`Contact Person (optional)`	A placeholder to input a name or email address of a contact associated with the integration.	`Jane Doe`
`Link to Console (optional)`	A placeholder to input a link to the console of the product Sevco is integrating with for quick reference and access when configuring or editing the integration.	`www.product.com/devices`
`Email me about frequent errors`	Select this toggle to receive an email whenever an Integration has a ≥30% error rate in a 24-hour period.	n/a

Activate Config: Select "Activate" to enable this configuration and begin pulling data.

External Documentation

Creating credentials

You'll be asked to provide source credentials that Sevco will use to connect to Cherwell Service Management The following link will step you through creating an Client ID.

Required Permissions

User must be in a security group that has read access.

The following permissions will need to be enabled for your Client ID:

API access is enabled

Contact Us

If you're having problems configuring an Integration, or if you've found something wrong in this document, please email us at [email protected] or suggest edits directly by selecting the Suggest Edits link located in the upper right hand corner of the documentation.