Cherwell Service Management is a versatile IT service management platform focused on enhancing the operational aspects of IT services. It facilitates streamlined incident and change management, asset tracking, and service request handling. The platform's core objective is to boost efficiency and collaboration within IT teams, promoting effective service delivery and support.
Please review the configuration instructions in the section below before setting up permissions for apps.
- Install a runner: Follow our instructions to install a runner if using an on-prem instance of Cherwell Service Management
- Configure the Access Schema
|The base URL used to pull information.|
|Skip certificates validation when using a certificate that is self-signed or unable to be validated through a proper certificate authority.||n/a|
|The username format is Domain\username||Cherwell\sevcoUser|
|The client ID generated in Cherwell Service Management||12ab34cd-a123-b456-c789-abcd1234efgh5678|
|The password associated with the account you will be using.|
Add an Integration: Select the integration(s) you'd like to add.
Configure General Information: OPTIONAL: You can use the following fields to provide additional information about your configuration.
|Uniquely identifiable attribute of the configuration to delineate other similar configurations with the existing organization.|
|A placeholder to input a name or email address of a contact associated with the integration.|
|A placeholder to input a link to the console of the product Sevco is integrating with for quick reference and access when configuring or editing the integration.|
|Select this toggle to receive an email whenever an Integration has a ≥30% error rate in a 24-hour period.||n/a|
- Activate Config: Select "Activate" to enable this configuration and begin pulling data.
You'll be asked to provide source credentials that Sevco will use to connect to Cherwell Service Management The following link will step you through creating an Client ID.
User must be in a security group that has
The following permissions will need to be enabled for your Client ID:
API access is enabled
If you're having problems configuring an Integration, or if you've found something wrong in this document, please email us at [email protected] or suggest edits directly by selecting the
Suggest Edits link located in the upper right hand corner of the documentation.
Updated about 1 month ago