--- updatedAt: 2026-05-05T13:55:40.000Z agentTools: projectIndex: https://docs.sev.co/llms.txt --- # Cherwell Service Management – Users # About Cherwell Service Management offers advanced user management capabilities through its robust tools for user account administration, access control, and incident resolution. With features like user profile customization and efficient handling of access requests, it provides a technically sound solution for organizations seeking comprehensive user management functionality. ## Why You Should Integrate Integrating with Cherwell Service Management will provide visibility into the users present in your environment. ## How Does the Integration Work This integration pulls user information from Cherwell Service Management using its REST APIs. This data is only used internally; we do not share it with any parties outside of Arctic Wolf Networks. Refer to our privacy policy for details. > ⚠️ > > If you haven't already, please review our instructions for configuring the integration before proceeding with the instructions below. # Configuration Options *No integration-specific configuration needed* # External Documentation ## Creating credentials See platform documentation for details on Cherwell Service Management – Creating Credentials ## Required Permissions See platform documentation for details on Cherwell Service Management – Required Permissions # Contact Us If you're having problems configuring an Integration, or if you've found something wrong in this document, please email us at .